Play Smart, Stay in Control

Recognising a Problem: Self-Check Questions

Have you ever chased a loss by betting more to win it back? Have you borrowed money, sold something or used a cash advance just to gamble? Do you hide receipts, keep your phone screen turned away, or lie about how much time or money you spend? Do you play to escape stress, boredom or an argument? Do you need to bet larger amounts to feel the same excitement? Have you missed work, lost sleep or skipped time with family because of gambling? If you answered yes to any, it may be time to talk to someone.

Protecting Minors

The site is for adults aged 18 and over only. If you share a computer or device, do not save your login details or allow a browser to remember your password. Log out fully after every session. Filtering software can block gambling sites on a shared computer. Programs such as Net Nanny and Gamban are simple to install. Look for them by name online. No tool is perfect, but it adds a layer of protection for younger users in your home.

Where to Get Help

The first and hardest step is telling one person you trust. That could be a friend, a partner or a family member. After that, speak to a doctor or a licensed counsellor who understands gambling. They will listen without judgement and help you find the next step. Free, confidential support is available worldwide. Search online for Gamblers Anonymous, GamCare or Gambling Therapy by name. Do not use any phone number or link you find here — contact details change and a wrong number leaves you with nowhere to go.

The Money Facts

Gambling is a form of entertainment that costs money. It is not a way to earn income or solve financial problems. Over time, the odds always favour the operator. No system, winning streak or staking plan can change that. Every spin, hand or bet is independent of the last. Past results do not predict future ones. Treat the money you deposit as the cost of a night out — once it is spent, do not try to chase it. Play only what you can afford to lose without regret.

Take a Break or Self-Exclude

A cooling-off period pauses your account for a short time — typically 24 hours to 30 days. During that time you cannot log in or place bets. To request one, go to your account or contact support, and the break begins at once. Self-exclusion closes your access for a fixed term, such as six months or a year. It cannot be lifted early, even if you change your mind. You must request it in writing to support. After the term ends, the platform will not reactivate your account unless you contact them again.

Set Your Spending and Time Limits

Deposit limits stop you from putting more money into your account than you plan. You can set a daily, weekly or monthly cap in the cashier section of the platform. A tighter limit takes effect immediately; a looser one only after a 24-hour cooling-off period. Loss limits cap how much you can lose in a set time. Session time limits and reality-check reminders pop up to show how long you have been playing. To add or reduce any of these, open the responsible-play menu in your account settings. Every change is confirmed on screen.

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